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Privacy Policy

— Discover our privacy policy

1 – Definition and nature of personal data

When you use our website/application, we may ask you to provide us with personal data about yourself.

The term “personal data” refers to all data that allows an individual to be identified, including your name, surname, pseudonym, photograph, postal and e-mail addresses, telephone numbers, date of birth, data relating to your transactions on the site, details of your purchases and subscriptions, credit card numbers and any other information you choose to communicate to us about yourself.

2 – Terms and purpose

The aim of this charter is to inform you about the means we use to collect your personal data, in the strictest respect of your rights.

In this respect, we inform you that we comply, in the collection and management of your personal data, with the law n° 78-17 of 6 January 1978 relating to data processing, files and liberties, in its current version.

3 – Identity of the person responsible for data collection

The person responsible for collecting your personal data is the company PLETORY, SAS, under no. 91978562600012 (RCS Paris), whose registered office at 10 rue de la Paix, 75002 Paris.

4 – Personal data collection

Your personal data is collected for one or more of the following purposes:

  • To manage your access to and use of certain services available on the website/application,
  • Carry out operations relating to the management of customers concerning contracts, orders, deliveries, invoices, loyalty programmes, monitoring of customer relations,
  • To build up a file of registered members, users, clients and prospects,
  • Send newsletters, solicitations and promotional messages. If you do not wish to do so, we give you the option to express your refusal to do so when collecting your data;
  • To compile commercial and traffic statistics on our services,
  • Organise competitions, lotteries and all promotional operations, with the exception of online gambling and games of chance subject to approval by the Online Gaming Regulatory Authority,
  • Manage the management of people’s opinions on products, services or content,
  • To manage any outstanding payments and any disputes relating to the use of our products and services,
  • Respect our legal and regulatory obligations.

When we collect your personal data, we will inform you whether certain information is mandatory or optional. We will also inform you of the possible consequences of a lack of response.

5 – Destination of the collected data
Our company’s staff, the departments responsible for control (in particular the auditor) and our subcontractors will have access to your personal data.

Your personal data may also be sent to public bodies, exclusively to meet our legal obligations, judicial officers, judicial officers and bodies responsible for debt collection.

6 – Transfer of personal data

Your personal data may be transferred, rented or exchanged for the benefit of third parties. If you wish, we give you the option to tick a box expressing your agreement to this when your data is collected.

7 – Duration of storage of personal data

Concerning data relating to the management of customers and prospects:

Your personal data will not be kept beyond the duration strictly necessary for the management of our business relationship with you. However, data that enable proof of a right or contract to be established, which must be kept in order to comply with a legal obligation, will be kept for the duration provided for by the law in force.

With regard to any prospecting operations aimed at customers, their data may be kept for a period of three years from the end of the commercial relationship.

Personal data relating to a prospect, who is not a customer, may be kept for a period of three years from the date of their collection or from the last contact made by the prospect.

At the end of this three-year period, we may contact you again to find out whether you wish to continue to receive commercial solicitations.

Concerning identity documents

In the event of exercising the right of access or rectification, data relating to identity documents may be kept for the period provided for in article 9 of the Code of Criminal Procedure, i.e. one year. In the event of exercise of the right of opposition, this data may be archived for the period provided for in Article 8 of the Code of Criminal Procedure, i.e. three years.

Concerning credit card data:

The financial transactions relating to the payment of purchases and charges via the site are entrusted to a payment service provider who ensures the smooth running and security of these transactions.

For the purposes of the services, this payment service provider may be the recipient of your personal data relating to your bank card numbers, which it collects and stores in our name and on our behalf.

We do not have access to this data.

In order to enable you to make regular purchases or to pay related fees on the site, your credit card details are kept for the time you register on the site and at least until you complete your last transaction.

By ticking the box expressly provided for this purpose on the site, you give us your express consent for this storage.

The data relating to the visual cryptogram or CVV2, which is written on your bank card, is not stored.

If you refuse to allow your personal data relating to your bank card numbers to be stored under the conditions specified above, we will not store this data beyond the time necessary to enable the transaction to be carried out.

In any event, the data relating to these data may be kept, for the purpose of providing proof in the event of any dispute relating to the transaction, in intermediate archives for the period provided for in Article L 133-24 of the French Monetary and Financial Code, in this case 13 months following the debit date. This period may be extended to 15 months in order to take into account the possibility of using deferred debit cards.

Concerning the management of opposition lists to receive marketing :

The information enabling your right of opposition to be taken into account is kept for at least three years from the exercise of the right of opposition.

Concerning audience measurement statistics :

The information stored in the users’ terminal or any other element used to identify users and allowing their traceability or attendance will not be kept for more than 6 months.

8 – Security

We inform you to take all useful precautions and appropriate organisational and technical measures to preserve the security, integrity and confidentiality of your personal data and, in particular, to prevent them from being distorted, damaged or accessed by unauthorised third parties. We also use or may use secure payment systems that comply with the state of the art and applicable regulations.

9 – Cookies

Cookies are text files, often encrypted, stored in your browser. They are created when a user’s browser loads a given website: the site sends information to the browser, which then creates a text file. Each time the user returns to the same site, the browser retrieves this file and sends it to the website server.

There are two types of cookies, which do not have the same purpose: technical cookies and advertising cookies:

  • Technical cookies are used throughout your navigation, in order to facilitate it and to carry out certain functions. For example, a technical cookie may be used to store the answers filled in a form or the user’s preferences regarding the language or presentation of a website, when such options are available.
  • Advertising cookies may be created not only by the website on which the user is browsing, but also by other websites displaying advertisements, ads, widgets or other elements on the page displayed. In particular, these cookies can be used to carry out targeted advertising, i.e. advertising determined according to the user’s navigation.

We use technical cookies. These are stored in your browser for a period not exceeding six months.

We do not use advertising cookies. However, if we should use them in the future, we will inform you in advance and you will have the possibility to deactivate these cookies if necessary.

We use or may use Google Analytics, which is a statistical tool for audience analysis that generates a cookie to measure the number of visits to the site, the number of pages viewed and visitor activity. Your IP address is also collected to determine the city from which you are connecting. The retention period of this cookie is mentioned in article 7 (v) of this charter.

For all purposes, we remind you that you can oppose the deposit of cookies by configuring your browser. However, such a refusal could prevent the proper functioning of the site.

10 – Agreement

When you choose to disclose your personal data, you expressly give your consent for the collection and use of your personal data in accordance with what is set out in this charter and the legislation in force.

11 – Access to your personal data

In accordance with the law n° 78-17 of 6 January 1978 relating to data processing, data files and liberties, you have the right to obtain the communication and, if necessary, the rectification or deletion of data concerning you, through online access to your file. You can also contact :

E-mail address:
Postal address: 10 rue de la Paix, 75005 Paris

You are reminded that any person may, for legitimate reasons, oppose the processing of data concerning him/her.

12 – Modifications

We reserve the right, at our sole discretion, to modify this charter, in whole or in part, at any time. These modifications will come into force as of the publication of the new charter. Your use of the site following the entry into force of these modifications will be deemed to be an acknowledgement and acceptance of the new charter. Failing this and if this new charter does not suit you, you must no longer access the site.

13 – Date of implementation

This privacy policy came into force on 16/03/2023.

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